On-time invoices · Clear budgets · Real support
Plan management is the financial administration of an NDIS plan. A plan manager receives provider invoices, checks them against the plan and the NDIS Pricing Arrangements, claims from the NDIA and keeps a record of what has been spent in each support budget. It does not include clinical, financial or legal advice, and it does not change what a plan is funded for.
Valid, correctly submitted invoices are processed within 1–2 business days. Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. An invoice is processed faster when it carries the participant name, NDIS number, service dates, the support item claimed, the provider ABN and the correct amount.
Funding sits in separate support budgets, and each budget can only be claimed against for the supports it covers. Tracking means comparing committed and remaining funds against the time left in the plan, so under-use or over-use is visible early rather than at review.
Plan management is funded by the NDIA in your plan — it does not come out of your support budgets and there is no cost to you. The establishment fee and the monthly financial administration fee are claimed from the Improved Life Choices budget under the NDIS Pricing Arrangements and Price Limits.
A participant can change plan managers at any point during a plan. The practical steps are ending the existing service booking or agreement, signing a new service agreement, and notifying providers where invoices should be sent so no invoice is left unclaimed during the transition.
Questions about your own plan? Call 0405 589 006 or read our plan management service page.