Privacy Policy for Forward Planning Plus

Effective Date: 01 Jan 2025

At Forward Planning Plus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and through Facebook.

1. Information We Collect

We collect personal information from you when you:

  • Visit our website (www.forwardplanningplus.com.au)

  • Interact with our social media platforms, such as Facebook

  • Complete forms on our website (e.g., contact forms, consultation bookings)

  • Communicate with us via email or phone

The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Address

  • Any other information you provide when contacting us or submitting forms

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries or requests made via our website or social media

  • Provide the services you request, such as NDIS plan management

  • Send relevant updates, newsletters, or marketing materials (you can opt-out of these at any time)

  • Improve our website and services

  • Comply with legal requirements

3. Facebook and Social Media

If you interact with us through Facebook or other social media platforms, we may collect the following:

  • Your public profile information, including name and profile picture

  • Interaction data, such as comments or likes on posts

  • Information from Facebook Insights, which helps us understand how users engage with our posts

We may also collect personal information when you communicate with us via Facebook Messenger or other social media tools.

Please note that Facebook is a third-party service, and your use of Facebook is governed by Facebook’s own privacy policy. We encourage you to review Facebook's privacy policy to understand how they handle your data.

4. How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement industry-standard security measures to safeguard your data from unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers who assist us in operating our website, conducting business, or providing services to you (e.g., hosting services, email platforms)

  • Legal authorities or other third parties if required to do so by law or if necessary to protect our rights

6. Cookies and Tracking

Our website may use cookies to enhance your user experience. Cookies are small data files stored on your device that help us track website usage and improve our services. You can disable cookies in your browser settings, but doing so may affect your ability to use some features of our site.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of receiving marketing emails by clicking the unsubscribe link in any email you receive from us

  • Request details of the personal information we hold about you

To exercise any of these rights or for more information, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Forward Planning Plus
Email: [contact@forwardplanningplus.com.au]
Phone: [0405 589 006]
Website: [www.forwardplanningplus.com.au]

This privacy policy is tailored to reflect your operations, including the use of Facebook for collecting information. Make sure to customize any placeholder information like the effective date, contact email, and phone number before use.