NDIS Registered Provider · Australia-wide
Your NDIS plan deserves more than someone who just pays the bills
Forward Planning Plus provides registered NDIS plan management backed by a team with registered nursing, accounting and legal backgrounds — combining responsive human service, careful financial oversight and clear visibility over your funding.
- NDIS Registered Provider
- Australia-wide service
- Real people, not a call centre queue
- Secure participant budget portal
- Registered and unregistered providers, where permitted
- Invoices processed in 1–2 business days
What brings you here today?
Choose the option that fits your situation and we'll take you straight to the right next step.
I'm switching plan managers
Communication has gone quiet, invoices are slow, or you can't see where your funding sits.
Help me switchI'm new to plan management
Plan management is in your plan, or you've just been approved, and you want it explained plainly.
Get startedI'm a support coordinator
You need a plan manager who answers the phone, processes invoices reliably and escalates properly.
Refer a participant
A plan manager with professional depth behind it
Forward Planning Plus provides registered NDIS plan management backed by a team with registered nursing, accounting and legal backgrounds — combining responsive human service, careful financial oversight and clear visibility over your funding.
Registered nurses
Team members with clinical and disability experience, so the supports in your plan are understood in real-world terms rather than treated as line items.
Accountants
Financial literacy applied to your funding: accurate processing, careful reconciliation and budget oversight you can actually follow.
Solicitors
A strong grounding in documentation, process and governance, which shapes how carefully we handle records, consent and compliance.
Our team's professional backgrounds inform how carefully we manage your plan. Plan management does not include clinical, financial or legal advice.
The problems participants tell us about most
If any of these sound familiar, they are the exact things plan management should be handling for you.
Tired of providers chasing payments?
Valid, correctly submitted invoices are processed within 1–2 business days, and we tell you and the provider where an invoice sits if something needs clarifying.
Not sure where your NDIS funding is going?
Your secure participant portal shows your budgets, transactions and invoice history, so you can check the position yourself rather than asking and waiting.
Can't get your plan manager on the phone?
You speak with real people who know your plan. No queue system that resets your history every time you call.
Been told an invoice was rejected and left guessing why?
When an invoice can't be processed as submitted, we explain the reason in plain English and what needs to change.
Worried switching will disrupt your supports?
We manage the transition and keep your existing supports continuing while your plan management moves across.
Feel like a file number rather than a person?
You get named contacts, consistent handling and a team small enough to remember your situation between calls.
Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
Know where your funding stands
Plan management is easy to promise and hard to see. Your portal makes it visible: what you have, what has been spent and what is moving through processing.
- Budget balances by support category
- Transaction and invoice history
- What has been processed and what is in progress
- Statements you can download or share with a nominee
- Secure, individual participant access
Portal access is set up once you are registered with us. Screens shown are representative of the participant portal.
Get startedWhat we can verify
Rather than publish reviews we cannot evidence, here is proof you can check.
NDIS Registered Provider
Forward Planning Plus Pty Ltd — ABN 92 657 517 701, NDIA provider number 4050161030.
Multidisciplinary team
Our team includes people with registered nursing, accounting and legal backgrounds.
Published service standard
Valid, correctly submitted invoices are processed within 1–2 business days. Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
Secure budget visibility
A secure participant portal so you can see your funding and spending.
Australia-wide service
We support participants across Australia, with a Queensland base.
Our team's professional backgrounds inform how carefully we manage your plan. Plan management does not include clinical, financial or legal advice.
Switching is easier than you think
You do not need NDIA approval to change plan managers, and you do not need a reason. It is your choice as a participant, and you can do it at any point in your plan.
- 1
Register with Forward Planning Plus
A short form with the details we genuinely need. If you'd rather talk it through first, call us instead.
- 2
We guide you through the transition
We complete the service agreement with you, notify the NDIA of the change and coordinate with your current plan manager where needed.
- 3
Your plan management continues
Your supports keep running. Once the change is in place, invoices come to us and your portal access is set up.
Timeframes for the NDIA to record a change of plan manager are outside our control, so we keep you updated rather than promising a fixed date.
What should you expect from a good NDIS plan manager?
Use these criteria on us, and on anyone else you are comparing. Written answers are more useful than reassurance.
Responsiveness
Can you reach a person who knows your plan, and do you get a reply when you leave a message?
Invoice processing
Ask for the service standard in writing. Ours is: valid, correctly submitted invoices are processed within 1–2 business days.
Budget visibility
Can you see your balances and transactions yourself, or do you have to ask and wait for a report?
Explanation when something stalls
When an invoice can't be processed as submitted, are you told why and what needs to change?
Provider choice
Plan-managed participants can use registered and unregistered providers where the NDIS permits it. Your plan manager should support that, not restrict it.
Registration and governance
Check the provider is an ndis registered provider and that privacy, complaints and service agreement information is easy to find.
Switching support
A good plan manager makes leaving as easy as joining. Look for a clear transition process, not pressure.
Fee clarity
Plan management is funded by the NDIA in your plan — it does not come out of your support budgets and there is no cost to you.
We have turned these into a scored checklist you can take to any provider: how to choose an NDIS plan manager.
Questions people ask before choosing us
Talk to our team, or get started now
Tell us where you're at. We'll explain the next step clearly and we won't push you into anything.