NDIS plan management in Brisbane, from a team you can reach

    Forward Planning Plus provides NDIS plan management in Brisbane, at no cost to you. We check and process invoices and keep your budget visible.

    We'll call you back within 24 hours on business days (Mon–Fri).

    We support participants in Brisbane. Day to day we work by phone and email.

    Brisbane and the surrounding suburbs

    Our office at 132 Wickham St, Fortitude Valley QLD 4006 is available by appointment if you would rather meet in person. We support participants across Brisbane metro and the surrounding areas: Northside, Southside, Bayside and the western suburbs, and their providers. Day to day we work with you by phone and email.

    See plan management on the Gold Coast and across Queensland.

    Not in Queensland? We work Australia-wide by phone, email and the portal.

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    What we do

    • Check and process your provider invoices
    • Track your budget and explain what is happening in plain English
    • Show budget balances, spending history and invoice status in your portal
    • Coordinate a switch of plan manager when you ask us to

    Switching plan managers

    Tell your current plan manager before you change. See how switching works.

    Sheila calls you back

    Questions from participants in Brisbane

    No. Plan management in Brisbane is funded by the NDIA in your plan, so there's no cost to you.

    No. Day to day we work with Brisbane participants by phone and email. Our Fortitude Valley address is by appointment, not a walk-in office. You can meet us at 132 Wickham St, Fortitude Valley QLD 4006 by appointment.

    Valid, correctly submitted invoices are processed within 1–2 business days. Final payment timing can depend on NDIA processing.

    The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Tell your current plan manager before you make the change.

    Reviews from the people we work with

    “Transferred to Forward Planning Plus after feeling like another number with a big company. Now I get the personal touch I need in an much more acceptable timeframe. These guys care. I highly recommend them.”

    S.M., Brisbane — ParticipantWritten feedback

    Talk to the Queensland team

    Mon–Fri 9am–5pm AEST. Fortitude Valley is by appointment. Day to day we work by phone and email.

    Australian mobile or landline.

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    We'll call you back within 24 hours on business days (Mon–Fri).

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