Refer a participant

    No NDIS number, date of birth or plan dates. We need the participant's or nominee's consent before we act.

    Refer a participantor call Sheila →

    What happens after you refer

    • Confirmation your referral has been received
    • Participant or nominee called back within 24 hours on business days (Mon–Fri)
    • We tell you once the NDIA has recorded us as the participant's plan manager.
    • With the participant's consent, they can download a statement to share with you.

    Reviews from the people we work with

    “Having found FPP has made my life as a SC so much easier. I recommend them to my participants and if chosen, their plan management processes are seamless with quick payments. Most importantly they answer calls and questions within a day and I never have issues getting problems sorted. They make it feel like its 1:1 which makes them my dream plan managers.”

    D.H., Gold Coast — Support coordinatorWritten feedback

    Referral form

    With the participant's or nominee's consent, send the referral here.

    What we need from you

    • Your name, organisation, phone and email
    • Participant's first name and last initial, and whether they are new, switching or mid-plan
    • Preferred contact, and confirmation the participant or nominee has consented

    For example, Alex P. Do not include an NDIS number, date of birth or plan dates.

    Situation*
    Add more detail
    Preferred contact*

    We'll call your preferred contact back within 24 hours on business days (Mon–Fri).

    We contact the participant or nominee only with the consent you confirm here. Read our privacy policy.

    How the referral process works

    1. Send the referral with the participant's consent.
    2. We contact the participant or nominee and answer their questions.
    3. We complete the service agreement with them.
    4. We send a relationship request in my NDIS and help the participant accept it.
    5. With the participant's consent, they can download a statement to share with you.

    Referral questions, answered

    With the participant's or nominee's consent, use the referral form on this page or call 0405 589 006. We confirm receipt, contact the participant or nominee to complete the service agreement, and let you know once plan management is active.

    Your contact details, the participant's first name and last initial, the situation, who we should contact, and confirmation of consent. The form does not collect an NDIS number, date of birth or plan dates.

    We'll call the participant or nominee back within 24 hours on business days (Mon–Fri). We keep you updated on the NDIA recording the change, and we don't promise a date for that step.

    With the participant's consent, they can download a statement to share with you.

    Call Sheila directly on 0405 589 006 — she leads onboarding herself. Simon is on 0412 888 062.

    Related pages for support coordinators

    Valid, correctly submitted invoices are processed within 1–2 business days*

    *Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. Terms

    Refer a participantCall 0405 589 006