Getting paid by Forward Planning Plus
Email a valid invoice to join@forwardplanningplus.com.au. Valid, correctly submitted invoices are processed within 1–2 business days. Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
Forward Planning Plus is a Queensland-based NDIS plan management team. We work by phone and email. This page is for providers who invoice those participants.
What a valid NDIS invoice needs
- Participant name
- NDIS number
- Provider ABN
- Invoice date and invoice number
- Support item numbers
- Dates of service
- Units and the price, within the NDIS price limit for that support
- GST status
Why each field matters, and a copy-ready checklist, is on the NDIS invoice requirements page. Use that guide rather than a second list of rules.
How to send invoices to Forward Planning Plus
Email the invoice to join@forwardplanningplus.com.au. Include the participant's name and NDIS number in the invoice itself, not only in the email.
Our service standard
Valid, correctly submitted invoices are processed within 1–2 business days.
Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
The 90-day claiming rule from 1 December 2026
From 1 December 2026, the time to make an NDIS claim is reduced from 2 years to 90 days after the support is delivered. The clock starts on the day of the support, not the day the invoice is written. For plan-managed participants, the plan manager makes the claim after your invoice arrives, so a late invoice uses up that time.
Common reasons invoices are delayed
- A required field is missing or does not match the participant's plan: name, NDIS number, provider ABN, invoice date or number, support item number, or dates of service.
- The units or price are above the NDIS price limit for that support.
- GST has been added to a support that is GST-free, or the GST status is not shown.
- The dates of service fall outside the participant's current plan dates.
- The invoice arrives so late that the claim is outside the claiming time. From 15 October 2026, claims lodged more than 90 days after the support may be held for extra checks. From 1 December 2026, the claim must be made within 90 days.
If something on the invoice needs correcting, we ask you for a corrected invoice before the claim is made. The field-by-field checklist is on the NDIS invoice requirements page.
Frequently asked questions
Where do I send an invoice for a Forward Planning Plus participant?
Email it to join@forwardplanningplus.com.au.
How quickly are invoices processed?
Valid, correctly submitted invoices are processed within 1–2 business days. Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
What changes for claims on 1 December 2026?
From 1 December 2026, an NDIS claim must be made within 90 days of the day the support is delivered. Send the invoice promptly so the claim can be made inside that time.
Contact
Send invoices and invoice questions to join@forwardplanningplus.com.au, or call 0405 589 006.