NDIS Plan Management FAQ

NDIS Plan Management is a support service that helps NDIS participants manage the financial side of their plan. Instead of tracking invoices, budgets, and payments yourself, a Plan Manager handles it all for you.

We pay your providers on time, track your budget, and give you clear reports so you can focus on achieving your goals—not paperwork.

Registering is simple and takes about 3 minutes:

1. Click the "Register Now" button on our website
2. Complete the simple Planability registration form
3. We handle everything after that—including notifying your old plan manager if you're switching

You'll receive confirmation within 1 business day, and we'll guide you through the next steps.

No—NDIS Plan Management is funded separately under your NDIS plan. It doesn't come out of your core supports or capacity building budgets.

The NDIA covers the cost of plan management, so using our service is completely free to you.

We process provider invoices quickly—typically within 2–5 business days of receiving a valid, approved invoice.

Fast payments mean your providers are happy, and you can access the supports you need without delays or stress.

Yes—switching is free and easy. You can change your plan manager at any time during your plan.

It takes about 3 minutes to complete the registration, and we handle all communication with your previous plan manager. Your supports, budget, and approved providers stay exactly the same—only your plan manager changes.

Learn more about switching →

Yes—as long as your provider is legitimate and follows NDIS billing rules, you can choose whoever works best for you.

Plan Management gives you the flexibility to work with both registered and non-registered providers, giving you more choice than self-managed or agency-managed options.

We're built around what NDIS participants actually need:

• Real humans, no call centres—you'll speak to the same people every time
• Fast payments—we process invoices in 2–5 days
• Clear communication—no jargon, no confusion
• Australia-wide coverage—we support participants across the country

We're here to make NDIS plan management stress-free, so you can focus on living your life.