Answers before you switch or register

Plan management is funded by the NDIS in your capacity building supports budget, at no cost to you.

You can ask the NDIA to add it at your next plan reassessment or, in some circumstances, through a plan variation.

You can change plan managers during a plan. Plan management is funded by the NDIS, at no cost to you.

The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Timing depends mainly on how quickly the relationship request is accepted. Tell your current plan manager before you make the change. Our service agreement asks for 14 days' notice if you leave.

step-by-step guide

Only who processes your invoices changes.

Valid, correctly submitted invoices are processed within 1–2 business days. Final payment timing can also depend on NDIA processing and on whether we need to clarify details with a provider.

We tell you and the provider, in plain English, what needs to change so it can be resolved once.

A plan manager handles the financial administration of your plan-managed funding. We receive provider invoices, check them against NDIS pricing and your budgets, check invoices and claim from the NDIA, keep records, and show you what's been spent and what's left.

In most cases, yes, where the NDIS permits it for the supports in your plan. Some supports have specific requirements, and we'll tell you when a provider needs to be registered.

Yes. Your secure portal shows balances by support category, spending history and invoice status, and you can download statements. It works in your phone's browser.

Yes. We're a Queensland-based team and we work with participants anywhere in Australia by phone, email and the portal. There's nothing you need to visit for.

Yes. Participants, nominees, support coordinators and providers can contact us by phone or email. Statements can be downloaded to share with a nominee or support coordinator.

Sheila leads onboarding herself. Call her on 0405 589 006 (also WhatsApp).

If you have a complaint or dispute, please contact us using the details in our Terms. We will acknowledge your complaint and aim to resolve it. If you are not satisfied with our response, you may escalate to the NDIS Quality and Safeguards Commission.

Terms · NDIS Commission complaints