Thinking about switching NDIS plan managers?
You do not need a reason, NDIA approval or your current plan manager's permission. If your plan management isn't working, you are allowed to change it.
- NDIS Registered Provider
- Australia-wide service
- Real people, not a call centre queue
- Secure participant budget portal
- Registered and unregistered providers, where permitted
- Invoices processed in 1–2 business days
Can I change my NDIS plan manager?
Yes. Choosing your plan manager is your decision as a participant. You do not need NDIA approval, you do not need your current plan manager's permission, and you do not need to give a reason. You can change at any point during your plan, not only at a plan review.
Will anything stop while I change?
No. Your funding, your plan and your providers stay exactly as they are — only who processes the invoices changes. Your providers keep delivering supports and simply send invoices to us instead. Any invoices your previous plan manager already holds remain theirs to process, and we follow those up with providers so nothing quietly stalls.
Do I have to tell my current plan manager?
You can, but you don't have to do it yourself. Once you register with us we notify the NDIA of the change and coordinate the handover. You are welcome to tell them directly if you'd prefer.
Not sure yet? Signs it may be time to leave your plan manager walks through the symptoms and what to try first, and how to choose your next plan manager gives you a neutral checklist to apply to any provider — including us. For the full process, see the step-by-step switching guide.
The reasons people give us for switching
None of these are unreasonable expectations. They are the basics of plan management.
- Emails and calls go unanswered, or you get a different person every time.
- Providers tell you invoices haven't been processed and you find out from them.
- You can't see your budgets without asking for a report.
- You're told an invoice was rejected but not why.
- Statements are hard to follow and don't match what you expected.
- You feel managed as a file rather than known as a person.
What changes with us: valid, correctly submitted invoices are processed within 1–2 business days, budgets you can check yourself in your portal, and named people who know your plan. Why Forward Planning Plus is different.
How switching works, step by step
You do not need NDIA approval to change plan managers, and you do not need a reason. It is your choice as a participant, and you can do it at any point in your plan.
- 1
Register with Forward Planning Plus
A short form with the details we genuinely need. If you'd rather talk it through first, call us instead.
- 2
We guide you through the transition
We complete the service agreement with you, notify the NDIA of the change and coordinate with your current plan manager where needed.
- 3
Your plan management continues
Your supports keep running. Once the change is in place, invoices come to us and your portal access is set up.
Timeframes for the NDIA to record a change of plan manager are outside our control, so we keep you updated rather than promising a fixed date.
What we can verify
Rather than publish reviews we cannot evidence, here is proof you can check.
NDIS Registered Provider
Forward Planning Plus Pty Ltd — ABN 92 657 517 701, NDIA provider number 4050161030.
Multidisciplinary team
Our team includes people with registered nursing, accounting and legal backgrounds.
Published service standard
Valid, correctly submitted invoices are processed within 1–2 business days. Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider.
Secure budget visibility
A secure participant portal so you can see your funding and spending.
Australia-wide service
We support participants across Australia, with a Queensland base.
Our team's professional backgrounds inform how carefully we manage your plan. Plan management does not include clinical, financial or legal advice.
Start your switch
A few details is all we need to begin. A member of our team will contact you to confirm the next step and answer anything you're unsure about — no obligation to proceed.
We'll Handle the Switch for You
No forms or awkward calls. Tell us your details — we'll contact your current plan manager and manage the NDIA hand-over.