Switch plan managers without the chasing
Nothing changes for your providers or supports — only who processes the invoices.
How switching works
Three steps. Sheila walks you through each one.
- 1Call or request a call — Sheila calls back within 24 hours Mon–Fri.
- 2Sign the service agreement she sends. Nothing changes until you sign.
- 3Record us as your “my provider” in the my NDIS portal or on 1800 800 110, and tell your current plan manager.
Sheila calls you back
Tell Sheila where you're up to, even if you're not sure yet.
Switching questions
It depends mainly on how quickly the 'my provider' request is accepted in my NDIS. We register you, complete the service agreement and send the request — you accept it in the participant portal or call the NDIA on 1800 800 110. Tell your current plan manager before you change.
The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Tell your current plan manager before you make the change.
Request a call or call 0405 589 006. We call back within 24 hours Mon–Fri; you sign; then we help record Forward Planning Plus as your “my provider” (my NDIS portal or NDIA 1800 800 110). Tell your current plan manager before you change. Nothing changes until you sign. No cost to you.
Yes — tell them before you make the change. Check your current plan manager's service agreement for any notice period. Our service agreement asks for 14 days' notice if you leave.
Invoices already sent stay with your current plan manager. New invoices come to us once we’re recorded as your “my provider” and plan management is active.
Check the facts
- NDIS Registered Provider — approved to 4 Nov 2027 (#4050161030)
- ABN 92 657 517 701
- Fortitude Valley QLD 4006
- Mon–Fri, 9am–5pm AEST
Why we do this
Two of our founders have lived experience of disability and the NDIS.
Why we started thisReviews from the people we work with
“Transferred to Forward Planning Plus after feeling like another number with a big company. Now I get the personal touch I need in an much more acceptable timeframe. These guys care. I highly recommend them.”
Valid, correctly submitted invoices are processed within 1–2 business days*
*Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. Terms