Refer a participant without the chasing

    You send the referral. We confirm receipt, own the onboarding and tell you when plan management is active.

    Refer a participantor call Sheila →
    • NDIS Registered Provider
    • Queensland-based team
    • You can reach our team by phone on 0405 589 006 or by email.
    • Invoices processed in 1–2 business days

    Reviews from the people we work with

    “Having found FPP has made my life as a SC so much easier. I recommend them to my participants and if chosen, their plan management processes are seamless with quick payments. Most importantly they answer calls and questions within a day and I never have issues getting problems sorted. They make it feel like its 1:1 which makes them my dream plan managers.”

    D.H., Gold Coast — Support coordinatorWritten feedback
    Refer a participantCall 0405 589 006

    How we keep you updated

    We keep you updated in plain English and make handover easy.

    • Confirmation we've received your referral
    • A message once plan management is active
    • Valid invoices processed in 1–2 business days*

    Four steps

    You send the referral, we take the chasing off your desk.

    1. You: send the referral with the participant's consent.
    2. We: speak with the participant or nominee and complete the service agreement.
    3. We: send the participant a relationship request in my NDIS and help them accept it (or call the NDIA on 1800 800 110).
    4. We: confirm back to you once plan management is active.

    Who you'll deal with

    Sheila leads onboarding herself — call her on 0405 589 006; second contact: Simon on 0412 888 062.

    Sheila · Onboarding specialist, BNurs. Simon · CPA & Solicitor. Erik · CPA. A CPA and a solicitor check every invoice before it's claimed.

    Plan management does not include clinical, financial or legal advice.

    Support coordinator questions

    We confirm receipt, own the onboarding and tell you when plan management is active.

    With the participant's or nominee's consent, use the referral form on our refer-a-participant page or call 0405 589 006. We'll call the participant or nominee back within 24 hours on business days (Mon–Fri), and let you know once plan management is active.

    Queensland-based team, working with participants anywhere in Australia by phone, email and the portal.

    The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Tell your current plan manager before you make the change. Our service agreement asks for 14 days' notice if you leave.

    Your contact details, the participant's first name and last initial, whether they are new to plan management, switching or mid-plan, who we should contact, and confirmation of consent. The referral form does not ask for an NDIS number, date of birth or plan dates.

    We contact the provider directly with what needs correcting, rather than sending the participant or coordinator back and forth. You are informed of anything that affects plan implementation.

    It's funded by the NDIS in the participant's capacity building budget, at no cost to them.

    What we need

    With the participant's or nominee's consent, send the referral through our refer-a-participant page.

    • Your contact details
    • Participant's first name and last initial
    • Who to contact and confirmation of consent
    Refer a participant

    Valid, correctly submitted invoices are processed within 1–2 business days*

    *Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. Terms