A plan manager you can refer to without worrying about it

What working with us looks like

Coordination work is hard enough without chasing a plan manager for basic information.

• Referrals we act on

  Send a referral and you get a named contact and confirmation of what happens next, not silence and a follow-up you have to chase.

• Prompt, checked invoice processing

  Valid, correctly submitted invoices are processed within 1–2 business days. Invoices are checked against NDIS pricing and the participant's budgets before claiming, so problems are caught early rather than after a provider complains.

• Budget information you can rely on

  Clear balances and transaction history, so your reporting and implementation work is based on the actual position of the plan.

• Issues explained, not deflected

  When an invoice can't be processed as submitted, we tell you and the provider what needs to change so it can be resolved once.

• Professional depth behind the file

  Our team includes people with nursing, accounting and legal backgrounds, which shows in how carefully documentation, budgets and compliance are handled.

• Straightforward transitions

  Whether a participant is new to plan management or moving from another provider, we manage the change and keep supports running.

Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. Our team's professional backgrounds inform how carefully we manage your plan. Plan management does not include clinical, financial or legal advice.

Ready to send one through? See exactly what we need and what you get back on refer a participant, or read who does what between the two roles.