Practical NDIS plan-management resources for support coordinators

    Tools for the parts of the job that generate the most chasing: stalled invoices, budget questions, referrals and handovers. Free, no sign-up.

    Published by Forward Planning Plus — NDIS Registered Provider 4050161030. Australia-wide. NDIS plan management only.

    Printable and copyable.

    The library

    29 resources across 6 areas.

    Provider invoices for Forward Planning Plus participants: invoices@forwardplanningplus.com.au.

    Showing all resources.

    Invoices & providers

    Sort out an invoice problem, or tell a provider exactly what a compliant invoice needs before it is sent.

    • Check a provider invoice item by item before it is submitted, and get a clear present / needs-review / missing-information result. Separates NDIA and tax invoice requirements from Forward Planning Plus processing preferences, with the primary sources listed.

    • An invoice has stalled, been queried or come back for correction. Work from the symptom to the category worth investigating next, who can correct it, and when to bring the plan manager in.

    • Send a provider a complete invoice layout before the first support is delivered: every required field, a worked example of the line items, and an onboarding email. Built from the same rule registry as the invoice checker.

    • The reference to send a provider who keeps invoicing incorrectly: what each field means and why it is required.

    • Explain to a participant or provider how an invoice moves from submission to payment, including participant reimbursements.

    • A short list of the recurring errors behind most delayed provider payments, useful for provider onboarding conversations.

    Ask us about a specific invoice.

    Budgets & funding

    Read a participant's funding correctly, and spot overspend or underspend before it affects plan implementation.

    • Compare how much of a plan has passed against how much of a budget has gone, and get a plan runway in weeks. Shows variance against an even pace, projected position at plan end, and sustainable spend for the days remaining. The full method is published on the page.

    • Work through how a participant's funding is allocated across support categories and what that means for spending pace.

    • Funding is released across a plan rather than being available in full from day one. Six concepts with their practical implication, six direct answers, and a printable quick reference for implementation and period boundaries.

    • Confirm what is flexible, what is stated, and which category a support should be claimed against.

    • Identify the early signals of a plan tracking too fast or too slow, and what to do at each point in the plan.

    • Explain the practical differences to a participant deciding how their plan should be managed.

    See how budgets are reported.

    Referrals & onboarding

    Move a participant to a plan manager with the right information the first time.

    • Confirm you have what a plan manager needs before you refer — plan dates, consent, current arrangement, open invoice issues. Tickable on screen, printable, and copyable into an email or CRM.

    • The details we need to set a participant up, and what happens after a referral is submitted.

    • Give a new participant something concrete to prepare before their planning conversation.

    • A plain-English starting point to send a participant who has never had a plan manager.

    Refer a participant.

    Switching & handover

    Change plan managers mid-plan without losing invoice continuity or budget visibility.

    • Capture the plan management context that gets lost in a mid-plan change — invoices already in flight, spend to date, budgets to monitor, and who notifies the providers. Fill in, copy or print; nothing is stored.

    • The sequence for a mid-plan change, including what happens to invoices already in flight.

    • Assess whether the current arrangement is the actual problem before recommending a change.

    • The criteria worth asking about — responsiveness, reporting, invoice handling — when comparing providers.

    Start a mid-plan switch.

    Implementation & reassessment

    Turn an approved plan into supports being delivered, then document what happened well before the plan is reassessed.

    • The first 90 days in order: reading the plan and its funding periods, agreeing the plan of action, onboarding providers, service agreements, and setting up utilisation monitoring. Tickable, printable, copyable.

    • A five-part progress report structure you complete on the page, the evidence a reassessment discussion relies on, and the provider report request that asks for function rather than attendance.

    • Confirm which pathway applies — variation or reassessment — and what evidence supports the request.

    Refer a participant.

    Plan management explained

    Draw the line between plan management and support coordination, and answer participant questions accurately.

    New to plan management.

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    Need a plan manager for a participant?

    Invoices processed in 1–2 business days. Call Sheila on 0405 589 006. With the participant's consent, they can download a statement to share with you.

    Valid, correctly submitted invoices are processed within 1–2 business days*

    *Processing is the step we control. Final payment timing can also depend on NDIA processing and whether we need to clarify details with a provider. Terms