NDIS plan management on the Gold Coast, from a team you can reach
NDIS registered (4050161030) for the Gold Coast. Queensland team, no cost to you.
We'll call you back within 24 hours on business days (Mon–Fri).
We support participants on the Gold Coast. Day to day we work by phone and email.
From Coolangatta to Coomera
We support participants from Coolangatta to Coomera and the hinterland, including Surfers Paradise, Burleigh, Robina and Southport. You do not need to come to an office. We work with you by phone and email, and our Fortitude Valley address is by appointment.
See plan management in Brisbane and across Queensland.
Not in Queensland? We work Australia-wide by phone, email and the portal.
What we do
- Check and process your provider invoices
- Track your budget and explain what is happening in plain English
- Show budget balances, spending history and invoice status in your portal
- Coordinate a switch of plan manager when you ask us to
Switching plan managers
- 1. Tell us you want to switch, and tell your current plan manager before you make the change.
- 2. We complete the service agreement with you.
- 3. The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Tell your current plan manager before you make the change.
Questions from participants on the Gold Coast
No. Plan management on the Gold Coast is funded by the NDIA in your plan, so there's no cost to you.
No. We're a Queensland-based team working with you by phone and email. The Fortitude Valley address is by appointment.
Valid, correctly submitted invoices are processed within 1–2 business days. Final payment timing can depend on NDIA processing.
The NDIS lets you change plan managers during a plan, and we help with a smooth handover. Your new plan manager must be recorded as a 'my provider' for your plan before we can claim for the service. Your new plan manager can send you a relationship request to accept in the my NDIS portal (under the 'relationships' tab), or you can call the NDIA on 1800 800 110. Tell your current plan manager before you make the change.
Talk to the Queensland team
Mon–Fri 9am–5pm AEST. Fortitude Valley is by appointment. Day to day we work by phone and email.