Would you spot a fake NDIS invoice? How to check your statements, step by step

Hi, it's the team at Forward Planning Plus. This case is a good nudge to do one simple thing today: open your last statement and check it.

Here's how, in plain English.

This is general information only. It isn't legal, financial or clinical advice.

What happened in the $1.8 million case?

Here's what the Australian Federal Police (AFP) and its partner agencies said on 9 October 2026:

• A 36-year-old Sydney man was arrested and charged on 8 October 2026.
• It's alleged he was the director of a registered NDIS provider.
• It's alleged he submitted fraudulent invoices totalling about $1.89 million between March 2020 and January 2024, for services that were never provided.
• Following reports of suspicious financial transactions, the NDIA began an investigation in June 2024.
• In May 2025, the NDIS Quality and Safeguards Commission issued a banning order against the man and a permanent banning order against the linked registered NDIS provider business.

The charges followed an investigation by the Australian Government Fraud Fusion Taskforce. It's a taskforce of 25 agencies, co-led by the NDIA and Services Australia.

Remember: a charge isn't a conviction. The court will decide the case.

Why should you check your own invoices?

Because the NDIA asks you to. Its guide to protecting your plan says:

• You should check your records against your invoices, so the hours and days match the support you actually got.
• You should check any claims made against your plan.
• You should keep good records, no matter how your plan is managed.

You're also responsible for not overspending your budgets. So the NDIA says to check your balance regularly.

This isn't about blaming anyone. Mistakes happen. Checking means mistakes get fixed fast, and anything worse gets spotted early.

Where do you find your invoices and claims?

It depends on how your plan is managed.

• Plan-managed: the NDIA says your plan manager must give you a monthly financial statement. It should show how much you've spent, whether spending is on track, what's left, and any overspending concerns.
• Self-managed: you make the claims yourself, through the my NDIS app or portal. Keep every invoice and receipt.
• NDIA-managed: check the claims made against your plan in the participant portal. In the my NDIS participant portal, recent claims and their status show on the left side of the homepage.

You can also see your budget and remaining balance in the NDIA's participant portal or the my NDIS app.

What should be on every NDIS invoice?

The NDIA says an invoice from a provider should include:

• ☐ the provider's business name and ABN
• ☐ your name and NDIS number
• ☐ the date(s) the support was delivered
• ☐ the support item number from the NDIS Support Catalogue
• ☐ the hours or quantity, and the amount
• ☐ the total, and GST if it applies (most NDIS supports are GST-free)

Each invoice can only be for one participant. For the full list, see our NDIS invoice requirements page.

What are the red flags?

The NDIA lists these as types of fraud:

• 🚩 Claiming for supports that weren't provided. For example, a session on a day nobody came.
• 🚩 Charging for more than was provided. For example, 3 hours billed for a 1-hour visit.
• 🚩 Claiming the same invoice more than once.
• 🚩 Charging more than you agreed. Check it against your service agreement.
• 🚩 Overpricing. Charging more than the NDIS price limit, or more than someone without an NDIS plan would pay.

Watch for scams too. The NDIA warns about:

• 🚩 Fake invoice emails asking you to pay into a different bank account. Call your provider on a number you already have and ask if they sent it.
• 🚩 Calls pretending to be the NDIA, saying there's a debt on your plan and asking for your bank or Medicare details. The NDIA says it will never call and threaten to cancel your access to the NDIS because of a debt.
• 🚩 Anyone asking for your my NDIS or myGov login. The NDIA says providers don't need these to process claims or service agreements.

How do you check your statement? Do this today

1. Grab your latest statement. Monthly statement if you're plan-managed. Claims list if you're NDIA-managed or self-managed.
2. Grab your diary. A calendar, rosters, texts or support logs. Anything that shows when supports actually happened.
3. Match each line. Same provider? Same date? Same hours?
4. Check the price. Does it match your service agreement?
5. Look for doubles. The same date, amount or invoice number twice.
6. Check your balance. Is it going down faster than you expected?
7. Write down anything odd. Date, provider, amount and why it looks wrong.

What should you do if something looks wrong?

Start with the people closest to it. The NDIA says to contact your provider or plan manager as soon as you can if you think they've made a mistake with a claim. If you don't feel okay talking to them, talk to someone you trust.

If it was a mistake: the NDIA can help fix it. Call 1800 800 110, use the NDIA's online service hub, or talk to your my NDIS contact.

If you suspect fraud or a scam: report it to the NDIA.

• Phone: NDIS Fraud Reporting and Scams Helpline, 1800 650 717 (Monday to Friday, 9 am to 5 pm AEST)
• Online: the NDIA's online tip-off form
• Someone else can report for you: a family member, friend, nominee, your provider or your my NDIS contact

Have these ready if you can: who it's about, what happened, when it started, and any emails, receipts, service agreements, invoices or bank statements. You'll get a reference number, so you only need to report once. You can stay anonymous, but then the NDIA can't contact you for more details.

If it's about the quality or safety of your supports, contact the NDIS Quality and Safeguards Commission on 1800 035 544.

In an emergency, call 000.

What do the new NDIS laws change?

The National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026 has a whole schedule called "Fraud measures". Two parts of it matter here, plus the new pricing rules:

• Records (from 27 August 2026): for claims made from that date, providers, including plan managers, must keep claim records for 7 years. Participants who make their own claims keep them for 3 years. Other people who make claims keep them for 5 years. (NDIS rules set which kinds of records count, and can set a shorter period.)
• Faster claims (from 1 December 2026): claims must be made within 90 days of the support, down from 2 years. So if an invoice needs fixing, the sooner it's spotted, the better. Read our 90-day claiming rule guide.
• Price limits now have legal force: this part of the law started on 27 August 2026, and the current NDIS Pricing Schedule took effect on 24 September 2026. When your funding is plan-managed or NDIA-managed, a provider must not charge more than the maximum price. The NDIA can refuse to pay above it, or pay only the maximum. These limits don't apply to self-managed funding. More in Understanding the NDIS Pricing Guide.

See every date in one place on our NDIS changes page.

What Forward Planning Plus does for you

Forward Planning Plus is a registered NDIS plan manager (NDIA registration 4050161030) with a Queensland-based team. We're plan management only, and it's no cost to you.

• We process valid, correctly submitted invoices within 1–2 business days.
• Our portal sends low-funding alerts.
• We call back within 24 hours on business days. If something on your statement doesn't look right, get in touch.

• Register with Forward Planning Plus. No cost to you.
• Got an invoice in front of you? Run it through our NDIS invoice checker.
• Switch your plan manager. Switching to us is at no cost to you.
• Not sure what a term means? See our NDIS glossary.

Related reading: 5 Invoice Mistakes That Delay NDIS Payments · NDIS plan changes for 2026–27 · The NDIS plan management panel